Basic	Bronze	Silver	Gold
	Sign Up	Sign Up	Sign Up	Sign Up
Online ticketing system
Basic monitoring
No call-out charge
Ad-hoc hourly rate discount
Advanced monitoring & alerts Realtime monitoring solution for servers / network devices which tests a number of different services based on customised criteria and then reports on any downtime. A monthly report will be published to your customer portal.
Remote & telephone support	8 hours	16 hours	24 hours	Unlimited
On-site support hours included			Up to 8 hours	Up to 16 hours
Spares box

= Optional Bolt-On

Don't need a support contract or just have a one off problem or install?

AffinIT services can be hired for £50 per hour during working hours for support work and installations. Out of hours we cost a little more but at £75 it's not that much more and think of the savings you make when your staff aren't twiddling their thumbs waiting for the systems to come back during maintenance work
(does not including Bank Holidays).